System Status
LOOKS and SHIB (Temporary Outage)
Update - The following services are affected:
- Display of LOOKS wallet balances, and
- LOOKS Conversions
- LOOKS and SHIB deposits
Mar 29, 2023 - 18:00 GMT+08:00
Investigating - The following services are affected:
- Display of LOOKS wallet balances, and
- LOOKS Conversions

We are working with our technical team to bring back the full functionality of these services. Thank you!
Mar 29, 2023 - 17:45 GMT+08:00

About This Site

Welcome to the Coins.ph status page. Here, you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

If you are experiencing any issues with Coins.ph, please don't hesitate to get in touch with us at help@coins.ph and we'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
Coins.ph Website Operational
Coins.ph Customer Hotline Operational
Mobile Apps Operational
API ? Operational
Facebook Bot Operational
SMS Notifications Operational
Globe/TM Operational
Smart / TNT / Sun Cellular Operational
SMS OTP Operational
Crypto Price Alert Operational
Push Notification Operational
Crypto Price Chart Operational
Cash In Operational
90 days ago
99.98 % uptime
Today
7-Eleven Instant Cash In Operational
Cebuana Lhuillier Instant Cash In ? Operational
Palawan Pawnshop Cash In ? Operational
Coins ECPay Cash In Operational
Instapay Cash In Operational
TouchPay Cash In Operational
Tambunting Pawnshop Cash In Operational
PESONet Cash In Operational
Western Union Operational
Posible Cash In Operational
M Lhuillier ePay Operational
TrueMoney Cash In Operational
90 days ago
100.0 % uptime
Today
Metrobank via InstaPay Operational
Philippine Savings Bank Operational
90 days ago
100.0 % uptime
Today
Bayad Center via InstaPay Operational
90 days ago
99.95 % uptime
Today
Cash Out Operational
90 days ago
99.75 % uptime
Today
Palawan Express Pera Padala Operational
M Lhuillier Kwarta Padala Operational
LBC Instant Cash Out Operational
PESONet Cash Out Operational
Autosweep RFID Operational
Easytrip NLEX Toll Operational
InstaPay Cash Out Operational
GCash via InstaPay Operational
PayMaya via InstaPay Operational
Union Bank of the Philippines via Instapay Operational
BDO via InstaPay Operational
East West Bank via Instapay Operational
East West Rural Bank via Instapay Operational
Asia United Bank via Instapay Operational
Maybank via InstaPay Operational
BPI via InstaPay Operational
RCBC/ DiskarTech via InstaPay Operational
GCash via PESONet Operational
Metrobank via InstaPay Operational
Card Bank via Instapay Operational
GrabPay via InstaPay Operational
Philippine National Bank via Instapay Operational
OmniPay, Inc. Operational
90 days ago
99.77 % uptime
Today
PRODUCERS BANK Operational
90 days ago
99.77 % uptime
Today
Cebuana Lhuillier Rural Bank via InstaPay Operational
90 days ago
99.72 % uptime
Today
AllBank Operational
90 days ago
99.77 % uptime
Today
Mindanao CoopBank (Instapay) Operational
Bank of Commerce via InstaPay Operational
UCPB Savings Bank via Instapay Operational
Sun Savings Bank Operational
Netbank via InstaPay Operational
PSBank via InstaPay Operational
BPI Direct BanKO via Instapay Operational
Bangko Mabuhay via Instapay Operational
Dumaguete Bank via Instapay Operational
Queen City Development Bank (Queenbank) via InstaPay Operational
Philippine Veterans Bank Operational
90 days ago
99.77 % uptime
Today
ShoppeePay Operational
90 days ago
99.77 % uptime
Today
Sterling Bank of Asia, Inc., A Savings Bank Operational
90 days ago
99.77 % uptime
Today
Malayan Bank Savings and Mortgage Bank, Inc. Operational
90 days ago
99.77 % uptime
Today
Philippine National Bank Operational
90 days ago
99.77 % uptime
Today
ING via Instapay Operational
Landbank/ OFBank Via Instapay Operational
Metrobank via InstaPay Operational
Robinsons Bank via Instapay Operational
Tonik Digital Bank (Instapay) Operational
PalawanPay (Instapay) Operational
90 days ago
99.72 % uptime
Today
Security Bank Corporation Operational
90 days ago
99.84 % uptime
Today
CIMB via InstaPay Operational
China Bank Savings via InstaPay Operational
90 days ago
99.72 % uptime
Today
Bayad via InstaPay Operational
Card SME Bank via InstaPay Operational
90 days ago
99.72 % uptime
Today
Bank of China Operational
AUB via Instapay Operational
90 days ago
99.71 % uptime
Today
Philippine Business Bank Operational
UnionDigital via Instapay Operational
Maya Bank via InstaPay Operational
United Coconut Planters Bank via InstaPay Operational
90 days ago
99.58 % uptime
Today
Wealth Development Bank Corporation Operational
Buy Load Operational
Smart / Talk 'N Text Operational
Globe / TM Regular Load Operational
Globe / TM Load Promos Operational
Sun Cellular Operational
DITO Operational
Bills Payments Operational
90 days ago
98.17 % uptime
Today
Bayad Center Bills Operational
Meralco Operational
Pag-ibig Housing Loan Amortization Operational
90 days ago
99.51 % uptime
Today
Meralco Kuryente Load Operational
90 days ago
99.51 % uptime
Today
Prime Water Billers Operational
90 days ago
68.82 % uptime
Today
Game Credits Operational
Game Credits Operational
Nintendo Operational
Playstation Operational
Xbox Operational
Steam Wallet Operational
Razer Gold Operational
External Bitcoin Transfers Operational
Incoming from External Wallets Operational
Outgoing to External Wallets Operational
External Ethereum Transfers Operational
Incoming from External Wallets Operational
Outgoing to External Wallets Operational
External Bitcoin Cash Transfers Operational
Incoming from External Wallets Operational
Outgoing to External Wallets Operational
External XRP Transfers Operational
Incoming from External Wallets Operational
Outgoing to External Wallets Operational
External ERC-20 Transfers Major Outage
Outgoing to External Wallets Operational
Incoming from External Wallets Operational
Outgoing AXS Transfers Operational
Outgoing SLP Transfers Operational
Incoming SHIB Transfers Major Outage
Incoming LOOKS Transfers Major Outage
External Transfers via Ronin Network Operational
Incoming AXS/SLP Operational
Outgoing AXS/SLP Operational
Digital Currency Conversion Major Outage
Bitcoin Operational
Bitcoin Cash Operational
Ethereum Operational
XRP Operational
AAVE Operational
AXS Operational
SLP Operational
CHZ Operational
YGG Operational
GALA Operational
APE Operational
BAT Operational
ENJ Operational
KNC v2 Operational
LINK Operational
LOOKS Major Outage
MATIC Operational
MKR Operational
SAND Operational
SHIB Operational
MANA Operational
UNI Operational
USDC Operational
USDT Operational
Buy Load via Messenger Operational
Buy Load Operational
Check Balance Operational
Payment Gateway Operational
Payment Gateway Operational
Entertainment Operational
iflix Operational
External Ronin Transfers Operational
Incoming from External Wallets (SLP and AXS) Operational
Outgoing to External Wallets Operational
Equicom Savings Bank, Inc. Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Cebuana Lhuillier Rural Bank, Inc. via InstaPay Mar 31, 2023 22:00 - Apr 1, 2023 06:00 GMT+08:00
We will be undergoing scheduled maintenance during this time.
Posted on Mar 28, 2023 - 10:13 GMT+08:00
Landbank Via Instapay Cash out Apr 2, 2023 01:00-02:30 GMT+08:00
We will be undergoing scheduled maintenance during this time.
Posted on Mar 30, 2023 - 18:59 GMT+08:00
System Metrics Month Week Day
Coins.ph Response Time
Fetching
Cash In / Cash Out Service
Fetching
Market Quotes
Fetching
Past Incidents
Mar 31, 2023
Maya Bank via InstaPay Maintenance
Completed - The scheduled maintenance has been completed.
Mar 31, 04:00 GMT+08:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 02:00 GMT+08:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 30, 11:06 GMT+08:00
PayMaya via InstaPay Maintenance
Completed - The scheduled maintenance has been completed.
Mar 31, 04:00 GMT+08:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 02:00 GMT+08:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 30, 11:05 GMT+08:00
GCash Maintenance
Completed - The scheduled maintenance has been completed.
Mar 31, 01:00 GMT+08:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 23:30 GMT+08:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 30, 17:30 GMT+08:00
Mar 30, 2023
Issues Processing BTC Outgoing Transactions
Resolved - This incident has been resolved.
Mar 30, 09:07 GMT+08:00
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 29, 17:00 GMT+08:00
Investigating - Please be advised that our BTC withdrawal services are currently disabled. Rest assured that we are closely working with our technical team to resolve the issue as soon as possible.
Mar 28, 17:30 GMT+08:00
Mar 29, 2023
LOOKS (Temporary Outage)
Resolved - This incident has been resolved.
Mar 29, 11:28 GMT+08:00
Investigating - The following services are affected:
- Display of LOOKS wallet balances, and
- LOOKS Conversions

We are working with our technical team to bring back the full functionality of these services. Thank you!
Mar 28, 07:00 GMT+08:00
CIMB via InstaPay Maintenance
Completed - The scheduled maintenance has been completed.
Mar 29, 04:00 GMT+08:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 00:00 GMT+08:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 7, 19:05 GMT+08:00
Metrobank via Instapay
Completed - The scheduled maintenance has been completed.
Mar 29, 01:00 GMT+08:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 23:00 GMT+08:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 27, 17:58 GMT+08:00
Mar 28, 2023
BDO via Instapay
Completed - The scheduled maintenance has been completed.
Mar 28, 13:00 GMT+08:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 12:30 GMT+08:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 27, 15:29 GMT+08:00
UnionBank of the Philippines via Instapay
Completed - The scheduled maintenance has been completed.
Mar 28, 03:00 GMT+08:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 00:00 GMT+08:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 27, 10:15 GMT+08:00
PNB via Instapay Maintenance
Completed - The scheduled maintenance has been completed.
Mar 28, 01:00 GMT+08:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 00:00 GMT+08:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 24, 19:31 GMT+08:00
Mar 27, 2023

No incidents reported.

Mar 26, 2023
Security Bank Via IPY
Completed - The scheduled maintenance has been completed.
Mar 26, 08:00 GMT+08:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 00:00 GMT+08:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 22, 17:59 GMT+08:00
PNB via Instapay Maintenance
Completed - The scheduled maintenance has been completed.
Mar 26, 06:00 GMT+08:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 00:00 GMT+08:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 22, 17:57 GMT+08:00
Metrobank Maintenance
Completed - The scheduled maintenance has been completed.
Mar 26, 04:30 GMT+08:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 23:30 GMT+08:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 22, 11:02 GMT+08:00
Mar 25, 2023
Bank of Commerce via InstaPay Maintenance
Completed - The scheduled maintenance has been completed.
Mar 25, 12:00 GMT+08:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 07:00 GMT+08:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 15, 17:30 GMT+08:00
Mar 24, 2023

No incidents reported.

Mar 23, 2023
Paymaya Via IPY
Completed - The scheduled maintenance has been completed.
Mar 23, 23:01 GMT+08:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 22:00 GMT+08:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 22, 22:21 GMT+08:00
GCash via Instapay
Completed - The scheduled maintenance has been completed.
Mar 23, 06:00 GMT+08:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 02:00 GMT+08:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 25, 10:08 GMT+08:00
Robinsons Bank Corporation via Instapay
Completed - The scheduled maintenance has been completed.
Mar 23, 00:00 GMT+08:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 23:00 GMT+08:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 22, 11:12 GMT+08:00
Mar 22, 2023
BDO via Instapay
Completed - The scheduled maintenance has been completed.
Mar 22, 22:30 GMT+08:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 22:01 GMT+08:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 22, 11:11 GMT+08:00
CIMB via InstaPay Maintenance
Completed - The scheduled maintenance has been completed.
Mar 22, 04:00 GMT+08:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 00:01 GMT+08:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 7, 19:04 GMT+08:00
Mar 21, 2023
UnionDigital Maintenance
Completed - The scheduled maintenance has been completed.
Mar 21, 21:00 GMT+08:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 19:00 GMT+08:00
Scheduled - This option is temporarily unavailable due to an ongoing maintenance. For live updates, please visit https://status.coins.ph/
Mar 20, 12:34 GMT+08:00
Mar 20, 2023

No incidents reported.

Mar 19, 2023
Philippine National Bank via InstaPay Maintenance
Completed - The scheduled maintenance has been completed.
Mar 19, 06:00 GMT+08:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 01:00 GMT+08:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 14, 18:48 GMT+08:00
BTC, BCH, and XRP Maintenance on March 18, 2023
Completed - The scheduled maintenance has been completed.
Mar 19, 00:00 GMT+08:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 21:00 GMT+08:00
Scheduled - We would like to inform you of an upcoming 3-hour maintenance for our cryptocurrency services in Coins.ph which will be carried out from March 18, 2023, 9:00 PM to March 19, 2023, 12:00 AM (PH Time).

During the maintenance, you will not be able to send and receive BTC, BCH, and XRP using your Coins.ph Wallet. Any incoming transfers involving the previously mentioned tokens will be credited after the maintenance period, once confirmed by the blockchain.
Mar 7, 10:48 GMT+08:00
Mar 18, 2023
RCBC/ DiskarTech via InstaPay Maintenance
Completed - The scheduled maintenance has been completed.
Mar 18, 23:30 GMT+08:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 23:01 GMT+08:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 15, 17:29 GMT+08:00
GCash Maintenance
Resolved - This incident has been resolved.
Mar 18, 16:24 GMT+08:00
Investigating - We are currently investigating this issue.
Mar 18, 15:36 GMT+08:00
Metrobank Emergency Maintenance
Resolved - This incident has been resolved.
Mar 18, 15:30 GMT+08:00
Investigating - We are currently investigating this issue.
Mar 16, 15:47 GMT+08:00
Bank of Commerce via InstaPay Maintenance
Completed - The scheduled maintenance has been completed.
Mar 18, 12:00 GMT+08:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 07:00 GMT+08:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 15, 17:29 GMT+08:00
PNB via InstaPay Maintenance
Completed - The scheduled maintenance has been completed.
Mar 18, 04:00 GMT+08:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 03:00 GMT+08:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 15, 17:28 GMT+08:00
Union Bank of the Philippines via InstaPay Maintenance
Completed - The scheduled maintenance has been completed.
Mar 18, 01:30 GMT+08:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 23:50 GMT+08:00
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 15, 17:27 GMT+08:00
Mar 17, 2023
Issues with Incoming XRP Transactions
Resolved - This incident has been resolved.
Mar 17, 10:09 GMT+08:00
Investigating - You may encounter some delays in processing Incoming XRP transfers. Our technical team is currently investigating.
Mar 15, 13:44 GMT+08:00
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