Disabled OTC Cash Ins and Cash Outs

Incident Report for Coins.ph

Resolved

This incident has been resolved.

Posted Dec 03, 2025 - 08:55 GMT+08:00

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 28, 2025 - 16:14 GMT+08:00

Update

We are continuing to investigate this issue.

Posted Nov 26, 2025 - 13:50 GMT+08:00

Investigating

We are currently investigating this issue.

Posted Nov 24, 2025 - 17:17 GMT+08:00

This incident affected: Cash In (Cebuana Lhuillier Cash In via DragonPay, M Lhuillier Cash In via DragonPay, Palawan Express Cash In via DragonPay) and Cash Out (Cebuana Lhuillier Cash Out via DragonPay, M Lhuillier Cash Out via DragonPay, Palawan Express Cash Out via DragonPay).