Coins.ph Partial Outage
Incident Report for Coins.ph
Resolved
This incident has been resolved.
Posted Dec 22, 2021 - 21:50 GMT+08:00
Identified
The issue has been identified and a fix is being implemented.
Posted Dec 22, 2021 - 21:04 GMT+08:00
Update
We are continuing to investigate this issue.
Posted Dec 22, 2021 - 20:41 GMT+08:00
Investigating
We are currently investigating this issue.
Posted Dec 22, 2021 - 20:39 GMT+08:00
This incident affected: Coins.ph Website, Coins.ph Customer Hotline, Mobile Apps, Cash Out (Palawan Express Pera Padala, M Lhuillier Kwarta Padala, LBC Instant Cash Out, PESONet Cash Out, Autosweep RFID, Easytrip NLEX Toll, InstaPay Cash Out, GCash via InstaPay, PayMaya via InstaPay, Union Bank of the Philippines via Instapay, BDO via InstaPay, BPI via InstaPay), External Bitcoin Cash Transfers (Incoming from External Wallets, Outgoing to External Wallets), Cash In (7-Eleven Instant Cash In, Cebuana Lhuillier Instant Cash In, Palawan Pawnshop Cash In, Bayad Center, Coins ECPay Cash In, Instapay Cash In, PESONet Cash In, Western Union, Posible Cash In, M Lhuillier ePay, TrueMoney Cash In), Buy Load (Smart / Talk 'N Text, Globe / TM, Sun Cellular, DITO), External Bitcoin Transfers (Incoming from External Wallets, Outgoing to External Wallets), Digital Currency Conversion (Bitcoin, Bitcoin Cash, Ethereum, XRP), Game Credits (Game Credits, Nintendo, Playstation, Xbox, Steam Wallet, Razer Gold), Payment Gateway (Payment Gateway), External XRP Transfers (Incoming from External Wallets, Outgoing to External Wallets), External Ethereum Transfers (Incoming from External Wallets, Outgoing to External Wallets, ETH Receiving Address Creation), and Bills Payments (Meralco Kuryente Load, Pag-IBIG, Prime Water and Water District Billers).