Issue processing Incoming BTC Transactions

Incident Report for Coins.ph

Resolved

This incident has been resolved.

Posted Apr 03, 2022 - 11:16 GMT+08:00

Update

We are continuing to work on a fix for this issue.

Posted Apr 02, 2022 - 14:32 GMT+08:00

Identified

We have restored full functionality for Outgoing BTC transactions.

For Incoming BTC transactions, the team is still continuously investigating on this matter. We'll provide an update soon. Thank you!

Posted Apr 02, 2022 - 14:32 GMT+08:00

Investigating

We are currently investigating this issue.

Posted Apr 01, 2022 - 09:56 GMT+08:00

This incident affected: External Bitcoin Transfers (Incoming from External Wallets, Outgoing to External Wallets).